Skip to main content
CRM · Customer Experience

Salesforce

Exploring customer relationship management, sales workflows, service experiences, marketing processes, and AI-assisted customer engagement.

Overview

What this technology covers

Salesforce platforms help businesses manage sales, service, and marketing around an organised view of the customer. We help businesses set up and configure Salesforce alongside tools like HubSpot and Zoho, clean up CRM data, route support tickets, and connect marketing and sales workflows so customer records stay consistent across the organisation.

Explore: CRM, customer experience, and business automation.

Best fit

Best for sales, service, and marketing teams that want a single, organised view of the customer across CRM, support, and marketing tools.

Capabilities

What we explore with Salesforce

CRM Setup & Configuration

Salesforce, HubSpot, and Zoho configuration matched to your sales process.

Sales Workflows

Pipeline management and sales automation that reduce manual record-keeping.

Service Experiences

Ticket routing, helpdesk integration, and structured customer support.

Marketing & Data

Connecting marketing automation and customer data for a single view.

Use cases

Common Salesforce use cases

CRM setup and migration

Configuring Salesforce, HubSpot, or Zoho and migrating and de-duplicating customer records from spreadsheets and legacy tools.

Sales and service workflows

Automating pipeline stages, ticket routing, and follow-ups so records stay accurate without manual upkeep.

Marketing-to-CRM connection

Connecting marketing automation and customer data so campaigns and sales work from the same records.

Benefits

Why Salesforce matters for your business

One customer record

Sales, service, and marketing work from a consistent customer view instead of separate, conflicting systems.

Less admin, more selling

Automations handle updates and routing so teams spend more time with customers and less on data entry.

Faster onboarding

Structured data and clear configuration make new team members productive sooner.

Our approach

How we work with Salesforce

01

Map

Document your sales, service, and marketing processes and where records currently live.

02

Configure

Set up the CRM to match those processes, then migrate and clean the customer data.

03

Automate

Add the workflows that remove manual effort and keep records current.

FAQ

Salesforce — Common Questions

Salesforce or HubSpot — which should we choose?

It depends on team size, budget, and process complexity. Salesforce suits larger organisations with complex sales processes; HubSpot is often a better fit for growing teams that want marketing and support in one platform. We assess your situation before recommending.

Can you migrate data between CRMs?

Yes. Data migration, deduplication, and database cleanup are part of our CRM services. We plan the migration around your record dependencies to avoid data loss.

How long does a CRM rollout take?

A focused rollout for one team can go live in a few weeks; broader, multi-team deployments take longer. We phase delivery so users get value early rather than waiting for a big-bang launch.

Will our data be clean after migration?

Migration includes de-duplication and validation so the CRM starts from reliable records. We agree the rules for merging and archiving before moving anything, so nothing important is lost.

Next Steps

Exploring Salesforce for Your Business?

Tell us about your current stack and goals. We will assess fit, scope the work, and recommend the most practical path forward.