Customer Experience Management
aibizmod delivery
Strategy, implementation, launch, and support with one connected technical team.
What We Deliver
When a support agent can't see a customer's order history, previous tickets, or billing status in one place, the conversation starts badly. Usually the data exists somewhere. It's just split across tools that don't talk to each other, or sitting in a CRM that hasn't been cleaned since it was set up. The work here is practical: deduplicating contact records, configuring ticket routing so queries reach the right team, connecting WhatsApp or email channels into a shared inbox, and making sure the information agents actually need shows up in the right place at the right time.
Key Benefits
- Deduplicated and Structured CRM Contacts
- Automated Ticket Routing Rules
- Unified Customer Support Histories
- Post-Support CSAT Survey Logs
- WhatsApp Business Text Configurations
- Shared Agent Inboxes in Intercom
Our Process
We review duplicate contacts, evaluate helpdesk layouts, and map communication channels to find bottlenecks.
- Requirement scoping & architecture sign-off
- Milestone definition & project roadmap
- Technology stack alignment
Technologies We Work With
Questions Before We Start
A Few Things Clients Usually Ask
Find answers to common questions about Customer Experience Management solutions, setup procedures, scoping timelines, and deliverables.
What systems do you configure for customer experience management?
We configure and clean database systems like HubSpot, Zoho, and Salesforce. We also set up communication inboxes and ticket routing tools in Intercom, Zendesk, and WhatsApp Business API.
Why is CRM data cleanup a part of customer experience?
If your customer profiles are duplicate or disorganized, support agents cannot see accurate invoice histories, purchase dates, or previous logs. Cleaning the database ensures agents have the correct context immediately.
Do you write customer service response scripts?
No. We handle the technical setup—configuring ticket routing queues, API webhooks, databases, and survey triggers. We do not write customer service manuals or provide staffing.
How do automated surveys log customer scores?
We set up GTM triggers or helpdesk actions that send an email or chat link after a ticket closes. When the customer submits a score, the API writes the CSAT or NPS value directly to their CRM profile for reporting.